WDS – A Xerox Company

Introducing the pioneering new intelligent virtual customer care agent that delivers a customer experience that is as authentic as a human one.
Digital care tools often lag behind the intelligence that resides in the contact centre, with outdated content or little to no awareness of new problems.
Our comprehensive research in artificial intelligence is changing this, and represents a leap forward in how machines, learn,understand & react to natural language.
Our technology helps overcome one of the key barriers brands face in trying to deliver a truly omni-channel care experience the ability to be consistent.
The Virtual Agent learns from its human colleagues to deliver a better digital customer care experience, by managing customer care interactions by analyzing data and learning from its human colleagues. Silently listening, it detects how human agents diagnose customer problems and offer solutions, it quickly develops the intelligence it needs to understand and solve customer queries itself, without having to be pre programmed.
WDS are proud to be at the forefront of pioneering new technology, as no other virtual agent technology is able to deliver this consistency and connect intelligence from multiple sources to ensure that the digital experience is as reliable and authentic as a human one.
Delivered as a cloud-based solution, WDS Virtual Agent can be adapted to suit a brand by adjusting not only the avatar but also the response tone and manner, this gives an automated machine a personality that customers will recognize and trust.
Please watch the video for further info on how the virtual agent can assist your organisation to solve new problems as they arise across a company’s wider care channels, with an ability to help its clients manage the increasing flow of customer care traffic and data across multiple channels.

WDS – A Xerox Company